At Solvae Extensions, we respect your privacy and are commited to protecting your personal information. We may collect details such as your name, email, phone number, shipping address, and payment information when you place an order or interact with our website. Your information is used to process orders, provide customer support, improve your shopping experience, and send updates or promotions if you choose to recieve them. We do not sell your personal information and only share it with trusted third parties necessary to operate our business, such as payment processors and shipping providers. By using our website, you agree to our privacy policies.

At Solvae Extensions, customer satisfaction is important to us. Due to the nature of our products, all sales are final and we do not offer refunds or exchanges once and order has been processed or shipped. However, if you recieve the wrong item or a product arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the issue so we can review and resolve the matter. Hair products must remain unused, unwashed, unaltered, and in their original packaging to be considered for any approved replacement. Solvae Extensions reserves the right to deny any return or exchange that does not meet our policy requirements.

At Solvae Extensions, we strive to process and ship all orders in a timely manner. Please allow 3-7 business days for order processing before shipment, excluding weekends and holidays. Once your order has shipped, you will recieve a tracking number via email or SMS. Shipping times may vary depending on your location and carrier delays. Solvae Extensions is not responsible for lost, stolen, or delayed packages once they have been transferred to the shipping carrier. Customers are responsible for ensuring all shipping information is entered correctly at checkout. Any preorder items may require additional processing time, which will be stated in the product description. By placing an order with Solvae Extensions, you agree to our shipping terms and policy